General Questions

Q: What is low-cost counselling?
A: Low-cost counselling provides professional therapy at an affordable rate, making mental health support accessible to everyone.

Q: Do I need to prove my income to access LC Counselling Services?
A: No, you do not need to demonstrate low income to access our services. Everyone is welcome.

Q: Are your counsellors qualified?
A: Yes, LC Counselling Services only provides you with a qualified, registered counsellor.

Q: Who is this service for?
A: Our service is for anyone over 18 who needs emotional support, including those experiencing anxiety, depression, relationship issues, grief, or life challenges.

Q: How much does a session cost?
A: All our qualified counsellors provide low-cost counselling for £35 per session.

Q: How long is each session?
A: Sessions last 50 minutes, whether online or in person.

Q: How often are sessions?
A: You can discuss this with your counsellor, sessions are generally weekly, but whether weekly, twice a week or fortnightly, this will be agreed upon between you and your counsellor.

Booking & Availability

Q: How do I book a session?
A: You can book by filling out our online form, emailing us, or calling our team. We will match you with a suitable therapist.

Q: How soon can I get an appointment?
A: Availability depends on demand, but we aim to offer an initial session within 1-2 weeks.

Q: Can I request a specific therapist?
A: We match clients based on availability and needs. If you have a preference, let us know, and we will try to accommodate.

Online & Face-to-Face Counselling

Q: How do online sessions work?
A: Online sessions take place via secure video call. You will need a quiet, private space and a stable internet connection.

Q: Where do face-to-face sessions take place?
A: Our in-person sessions are held at our counselling centre. Location details will be provided when you book.

Q: Is online therapy as effective as face-to-face?
A: Yes, research shows that online therapy can be just as effective as in-person sessions for many issues.

Confidentiality & Ethics

Q: Is counselling confidential?
A: Yes, all sessions are confidential. The only exception is if there is a risk of serious harm to you or someone else.

Q: What qualifications do your counsellors have?
A: Our counsellors are either fully qualified or in advanced training under supervision. All work within ethical guidelines set by the BACP or UKCP.

Cancellations & Commitment

Q: What if I need to cancel or reschedule?
A: We require at least 24 hours’ notice for cancellations. Late cancellations may be charged.

Q: How many sessions will I need?
A: This varies depending on your needs. Some people find a few sessions helpful, while others prefer longer-term support.

Q: Are sessions time-limited, e.g. six or twelve sessions?
A: We provide therapy with no time limit, known as open-ended therapy. You can stay with your counsellor for as many weeks as you like.

Understanding Counselling & Therapy

Q: What is the difference between a counsellor, therapist, and psychotherapist?
A: These terms are often used interchangeably, see also the BACP definition.

Q: What is person-centred therapy?
A: Person-centred therapy is a humanistic approach developed by Carl Rogers. It focuses on creating a supportive, non-judgmental environment where you feel heard and understood. The therapist helps you explore your own thoughts and feelings to develop self-awareness and solutions that feel right for you.

Q: What issues can counselling help with?
A: Counselling can support a wide range of issues, including:

• Anxiety, stress, and panic attacks
• Depression and low mood
• Bereavement and grief
• Relationship difficulties
• Low self-esteem and confidence issues
• Trauma and PTSD
• Work-related stress and burnout
• Family conflicts
• Loneliness and isolation
• Life transitions, such as divorce or retirement
• Managing chronic illness or pain
• Exploring identity and self-acceptance

Q: Do I need to have a diagnosed mental health condition to attend counselling?
A: No. Many people seek counselling for support with life challenges, emotional difficulties, or personal growth, even if they don’t have a formal diagnosis.

Q: My question isn’t here…
A: Contact us to ask us directly.